Job Description

Job Description

Job Description

About Us

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.

The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexus’, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit for more info!

Position Details

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Tasks and Responsibilities:

--Travel to customer's homes and business to do repairs

– Diagnose, troubleshoot and repair devices

– Provide recommendations for problem resolution

– Explain complex technical issues to customers in a non-technical, simple to understand manner

– Ensure that all repairs meet or exceed uBreakiFix quality standards

– Greet customers in a friendly manner and maintain a positive work environment

– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

– Keep track of all devices and inventory while safeguarding all store stock

– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

–Starting Rate is based on demonstrated ability and skill

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V

Basic Qualifications

- Must be able to pass criminal background check, driving record check, and drug test

- Outstanding customer service skills

- Excellent technical, problem solving, and analytical skills

- Exceptional organizational skills

- Strong written and oral communication skills

- Proficient in Microsoft Office - Work well in team environment

- Ability to work flexible hours, including weekends and holidays

- High school diploma or GED

Preferred Qualifications

- Experience repairing electronics, smartphones, PC/MACs, and game consoles

- Technical degree or certification in Electronics or Consumer Electronics

- Previous experience working at retail electronics store and or repair facility.

Typical end time:

• 5PM

Typical start time:

• 9AM

This Job Is:

• Open to applicants who do not have a college diploma

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Electronics repair: 1 year (Preferred)
• Customer Service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

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